Locum Services
Do you find it hard to take a break? Do you have to take your work with you? Is one of your property managers away sick, on holiday, or has left altogether? We can help with that:
Remote work only: Here is what we can cover:
- Rent Arrears
- Rent Increases
- Rent Reviews
- Communication with clients as needed
- Work Orders
- Emails management
- Phone monitoring
- Tribunal support/management
- Sending off Inspections
- Tenant movements, Exits and Entry
- Support with the Letting process
- Lost Managements
We also provide locum services for the financial side, please see our Admin page for details.
Training
Had a change of staff and need to train them? Perhaps you want to learn but don't know where to start. We have regular webinars that you can attend or watch in your own time. And if you want to train in a group, we can customise training for your company based on your needs.
Software
We offer help with: MRI Palace, Keyhook, Propertyme, Tapi, Trello, Slack, Xero, Google workspaces, websites
Team Training
Sessions designed to bring your team together onsite or online.
Legislation
Get up-to-date knowledge of property management legislation. And if you're heading to tribunal, we have a workshop to help with preparing, applying and attending.
Admin Services
We offer an admin service, where we will take care of your day to day tasks with regards to finance to let you get on with the activities that run and grow your business. This can be a permanent every day service or we can offer a locum service, where we just help out as you need us.
The team have accounting and Property Management Software experience, they understand the industry and the roll the Trust Account plays in it.
We offer the following services
- Bank Import
- Daily Reconciling
- Tenant and Supplier invoices if needed
- Supplier Payments
- Rent refunds
- Managing overdue water
- Mid Month
- End of Month
Auditing
Systems are made up of both software and processes and procedures. We often collect them, write procedures and processes and buy software and that is where it ends. We forget to go back to them and make sure they are still current and relevant.
Software
Software is not always time-saving or money-saving , so it is very important to make sure you are getting the best from it and that it is fit for purpose. Most companies only use between 40% - 60% of the functions and then use manual systems for the rest. But if you are paying for it, then use to properly
We can run an audit, see what you are using well, what you could be using better and any housekeeping that needs to be done. You will receive a full written report and a free hour of consultancy. We will then help you with a training plan.
Procedures and Processes
These documents should be living breathing documents, documents that people use regularly which means they have to be relevant and fit for purpose. We can come in and do an Audit on them, update or clean out.
We discuss with your team, how they find them and if they use them.
Trouble-Shooting
Sometimes the problem isn't the software or the process — it's that something has gone wrong and you need answers fast. Our troubleshooting service is here for exactly those moments. Whether a trust accounting figure won't reconcile, a workflow has stalled, a report isn't pulling the right data, or your team has hit a wall they can't work past, we'll help you get to the bottom of it.
Drawing on years of hands-on property management and software expertise, we diagnose the real cause rather than just patching the symptom, then walk you through the fix so you're confident handling it next time. No more hours lost to trial and error or waiting on a support queue — just practical, experienced help when you need it most, giving you back your time and your peace of mind.
